Returns & Exchanges

At Al Habibi Store, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, please contact our support team to request a return or exchange, subject to our eligibility requirements.

Return & Exchange Eligibility

• Return or exchange requests must be raised within 3 days of delivery, subject to approval.
• Products must be unused, unworn and in their original condition.
• An unboxing video is required for exchange-related claims.
• Requests are subject to product inspection and our applicable return and exchange conditions.

Refund Policy

Shipping charges: For approved returns, shipping charges for both the original delivery and the return shipment will be deducted from the refundable amount. The remaining eligible balance will be refunded.

Prepaid orders: Approved refunds for prepaid orders will be processed through the applicable refund method, subject to payment-provider requirements.

Cash on Delivery (COD) orders: Refunds for approved COD orders will be issued as store credit or a coupon code that can be used on a future purchase from Al Habibi Store. COD refunds will not be paid in cash or transferred directly to a bank account.

How to Request a Return or Exchange

1. Contact our support team within 3 days of delivery.
2. Provide your order number and reason for the request.
3. Share photographs and an unboxing video where required.
4. Wait for confirmation and instructions before sending the product back.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product, contact us promptly with your order details and supporting evidence so our team can review the issue.

For assistance, please visit email us at support@alhabibistore.com or call at +917595994049

Al Habibi Store reserves the right to review requests according to the applicable policy and eligibility requirements.