Privacy policy

Al Habibi Store ("we", "us" or "our") operates https://alhabibistore.com. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information, such as your name, email address, phone number and delivery address.
  • Order information, including products purchased, order history, billing details and shipping details.
  • Payment-related information processed through the payment methods available at checkout.
  • Account information, if you create a customer account.
  • Communications you send to us through email, contact forms or other support channels.
  • Technical information, such as device type, browser information, IP address and website usage data, where collected through the website or its technologies.

Please do not send passwords, full payment card details or other highly sensitive information through ordinary email or customer-support messages.

2. How We Use Your Information

We may use personal information to:

  • Process, confirm, fulfil and deliver orders.
  • Process payments, refunds and eligible store credits.
  • Communicate order updates and respond to enquiries.
  • Provide customer service and handle complaints.
  • Detect, investigate and help prevent fraud or misuse.
  • Operate, maintain and improve our website and shopping experience.
  • Send marketing communications where permitted and, where required, with your consent.
  • Meet legal, accounting, tax and regulatory obligations.

3. Cookies and Similar Technologies

Our website and Shopify-powered store may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and provide other features.

You can manage available cookie preferences through the controls provided on our website and your browser settings. Disabling certain cookies may affect some store functions.

4. How Information May Be Shared

We may share relevant information with service providers where reasonably necessary to operate our store, including:

  • Shopify and website service providers.
  • Payment processors and financial service providers.
  • Shipping, courier and fulfilment partners.
  • Customer-support and communication providers.
  • Fraud-prevention, security and analytics providers, where used.
  • Professional advisers, regulators or authorities where legally required.

We do not publish customers' personal information for general public access. Information is shared only as appropriate for the relevant purpose, subject to applicable law and the arrangements governing the service.

5. International Processing

Some service providers may process information in countries other than your own. Where applicable, we take steps required by relevant law to support appropriate handling of personal information.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling disputes, maintaining required business records and meeting legal obligations.

Retention periods depend on the type of information and applicable requirements.

7. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of or deletion of certain personal information, withdraw consent where processing is based on consent, or raise a concern about how your information is handled.

To submit a privacy request, contact us using the details below. We may need to verify your identity before responding.

8. Children's Privacy

Our website is intended for general shopping by people legally able to make purchases. Children should not provide personal information or place orders without appropriate parental or guardian involvement where required by law.

9. Security

We use reasonable measures intended to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.

11. Changes to This Policy

We may update this policy when our practices or legal requirements change. The updated version will be published on this page with a revised date where appropriate.

12. Contact Us

For privacy-related questions or requests:

Al Habibi Store
Email: support@alhabibistore.com
Phone: +91 75959 94049
Website: https://alhabibistore.com